FREE Delivery
- UK: Delivered in approximately 2 to 4 working days
- Northern Ireland & Isle of Wight: Delivered in approximately 3 to 5 working days
Please note that pallet deliveries may be unavailable to certain parts of the UK, including Northern Ireland and the Isle of Wight. Due to their size, the 350 Litre Water Butt and the HydroBarrel 350 & 480 Ice Bath may not be deliverable to some areas.
FREE Pallet Delivery (Large Items)
- Delivered in approximately 3 to 5 working days
- Requires a signature upon receipt
- You can select one of the following delivery options at checkout:
- Good Access (large lorry, 18-ton)
- Narrow Access (smaller lorry, 7.5-ton)
If you require a smaller vehicle due to tight access, please add a note at checkout. The more details you provide, the better we can prevent damage to trees or avoid redelivery fees.
FREE Click & Collect
You are welcome to collect your order directly from us at Outdoor Outlet. Before visiting, please contact us to ensure the product is in stock and ready for pickup.
Address:
Outdoor Outlet, Unit 1, Spella Works, Lower Boddington, NN11 6XX
Collection Hours: Monday to Friday, 9am to 5pm
Phone Number: 01327 640 665
Email: sales@outdooroutlet.co.uk
Damaged in Transit
While our carriers are usually reliable, accidents can occasionally happen during transport. If you notice any damage before signing for the delivery, please contact us immediately at 01327 640 665 to determine if a return is necessary.
If you’ve already signed for the delivery and discover damage upon unpacking, please notify us within 3 days so we can resolve the issue quickly. Just give us a call or send us an email – we’re here to help.
If you’re not completely satisfied with your order, you may return the items unused and in their original condition within 30 days for a refund or exchange. Please indicate whether you would like a refund or an exchange when returning the item.
Urgent Replacements
Need an urgent replacement? Simply reorder your item online and return the original item once you receive the replacement. If you'd like to discuss the return beforehand, please call us at 01327 640 665.
Returns Information
Cancelled Orders or Returns for Refund/Exchange:
Please contact us for any issues:
- Phone: 01327 640 665 (Monday to Friday, 9:00am to 5:00pm)
- Email: sales@outdooroutlet.co.uk
Incorrect Goods:
If you receive something you didn’t order, please contact us within 5 days. We will advise you on the next steps to resolve the issue.
Cancelling Orders:
Under distance selling regulations, you have the right to cancel your order within 7 working days of receiving it. To cancel, please inform us as soon as possible. If the item has already been dispatched, you’ll be responsible for returning it. A full refund will be issued once the item is returned in "as new" condition, with all packaging intact. Please note, the original cost of delivery will not be refunded.
Return or Exchange:
If you’re not completely happy with your purchase, return it unused and in its original packaging within 30 days for a full refund or exchange, provided the item is in a resellable condition. The original cost of delivery will not be refunded. Your statutory rights are not affected.
Please be aware that items are your responsibility until we receive them. For peace of mind, we recommend using a recorded delivery service.
If the item is used, damaged, or not in its original packaging, we reserve the right to withhold a portion of the refund value to cover the reduction in resale price.
Return Address
Outdoor Outlet,
Unit 1, Spella Works,
Lower Boddington, Northamptonshire,
NN11 6XX
Please include a copy of your invoice or delivery note, and clearly state whether you require a refund or exchange.
Allow 2 to 3 days for processing returns. For small items (under 2kg), Royal Mail is usually the cheapest option. For heavier items (such as barrels), we recommend using DPD or Parcelforce, and for pallet returns, we use Palletways. Always obtain Proof of Posting for your return.
Contact Information
If you need assistance or have any questions, please contact us at:
- Phone: 01327 640 665
- Email: sales@outdooroutlet.co.uk
We’re always happy to help!