Help & FAQ

General Information

What are the opening hours of Outdoor Outlet?

We are open Monday to Friday 9:00am until 5:00pm.

How do I get in contact with you?

You can e-mail us at or call the team on 01327 317 441.

How long will it take for my item to be delivered?

We aim to ship all products on the same day of the order being placed and advise your item will be with you in 3-5 business days.

How can I pay for my goods?

We offer a range of payment options including Credit/Debit Card, PayPal and Bank Transfers.

Is it possible to collect my goods from your warehouse?

Yes this will not be a problem - please call first on 01327 317 441 so that we can make sure the items are in stock. Our address is:

Outdoor Outlet, Unit 2, Spella Works, Lower Boddington, Northamptonshire, NN11 6XX.


What is the Outdoor Outlet warranty on goods?

We aim to give between 1 and 5 years warranty on goods, but we try our best to get any issue solved even after this date. Each item listing details the warranty information.

What if the item I want is out of stock?

Some items will allow you to pre-order - we will show an estimated arrival time of this product. 

What is the difference between Pneumatic and Puncture-Proof wheels?

Pneumatic wheels are inflated by air and are perfect for using on uneven ground as they have a 'bounce' to them due to the air inside.  Puncture-proof wheels are made from a hard rubber so these cannot be punctured or go flat.

I have seen the product cheaper else where - will you match this?

Yes, we do have some conditions to this - please follow the link here to find out more.

Special Offers & Promo Codes

How do I get special offers or promo codes?

To receive special offers and promo codes, please sign up to our newsletter (at the bottom of the homepage).